Multi-Channel AI Support
Connect with your customers wherever they are with intelligent AI automation across all major platforms. Provide 24/7 support that never sleeps.
Support Every Platform Your Customers Use
From WhatsApp to SMS, reach your customers on their preferred communication channels with consistent, intelligent responses.
WhatsApp Business API
The most popular messaging platform in Africa. Automate customer support with rich media, quick replies, and payment integration.
- Automated order confirmations
- Rich media support (images, documents)
- Payment link integration
- Broadcast messaging
- WhatsApp Business verification
Facebook Messenger
Engage with customers who discover your business through Facebook with intelligent chatbots and seamless handoffs.
- Lead qualification automation
- Product catalog integration
- Appointment scheduling
- Social commerce support
- Multi-language conversations
Instagram Direct Messages
Convert Instagram engagement into sales with automated DM responses and product recommendations.
- Story reply automation
- Product tagging responses
- Influencer collaboration tools
- Visual product catalog
- Shopping integration
SMS & USSD Integration
Reach customers with feature phones through SMS automation and USSD integration for maximum accessibility.
- Feature phone compatibility
- USSD menu systems
- SMS order confirmations
- Payment notifications
- Local language support
Intelligent Features That Work 24/7
Our AI doesn’t just respond—it understands context, learns from interactions, and provides personalized experiences at scale.
Context-Aware AI
Understands conversation history and customer intent to provide relevant, helpful responses every time.
Multi-Language Support
Communicate in Swahili, English, French, Arabic, and other African languages with perfect understanding.
Instant Response
Average response time under 2 seconds. Your customers never wait, leading to higher satisfaction.
Seamless Handoffs
Automatically escalate complex issues to human agents with full conversation context preserved.
Smart Analytics
Track customer satisfaction, response times, and conversation insights to continuously improve.
Secure & Compliant
Enterprise-grade security with data protection compliant with African privacy regulations.
See It In Action
Watch how our AI handles real customer conversations across multiple platforms, providing instant, accurate responses that feel human.
Simple, Transparent Pricing
Choose the plan that fits your business size. All plans include our core AI features with no hidden costs.
- ✓ WhatsApp + SMS integration
- ✓ Up to 1,000 conversations/month
- ✓ Basic AI responses
- ✓ 2 languages supported
- ✓ Email support
- ✓ All platforms (WhatsApp, FB, IG, SMS)
- ✓ Up to 5,000 conversations/month
- ✓ Advanced AI with context memory
- ✓ 5 languages supported
- ✓ Human handoff integration
- ✓ Analytics dashboard
- ✓ Priority support
- ✓ Unlimited conversations
- ✓ All platform integrations
- ✓ Custom AI training
- ✓ Unlimited languages
- ✓ Advanced analytics
- ✓ API access
- ✓ Dedicated support manager
Ready to Transform Your Customer Support?
Join over 500+ African businesses already using MapeniAI to provide exceptional customer experiences across all channels.